Where do you ship?
Right now the shop delivers within Canada, to every province and territory. The storefront's country selector lists other countries, but checkout is not open for them yet. If you are outside Canada and want a piece, email patrick@pmilner.art and we will tell you honestly whether it can be done.
How long until my order arrives?
Allow 2 to 5 business days for your piece to be made, then 5 to 10 business days in transit. That is 7 to 15 business days in total, counted from when you order to when it reaches you.
Everything is made to order through our print partner, so production starts after you order rather than from a shelf.
How much does shipping cost?
For mugs, nothing extra: delivery is already included in the price you see and checkout adds no shipping charge.
For fine art prints, a flat delivery fee of 7.95 CAD is added at checkout.
Will I be charged duties or customs?
No. Canadian deliveries do not carry duties or import charges.
How do I track my order?
You will get an email with a tracking number once your order ships. Print-on-demand orders can ship from facilities outside Canada, so the tracking may start with a carrier you do not recognize. It is still your order.
Can I return something?
Yes. You have 30 days from the day your parcel arrives to ask for a return. The item needs to be unused, in the condition it arrived, with its original packaging, and you will need your order email or proof of purchase.
Email patrick@pmilner.art before sending anything back, and we will send a pre-paid return label with instructions. Please do not ship a return without asking first, because unrequested returns cannot be accepted.
What if it arrives damaged or it is the wrong item?
Email us straight away and send a photo if you can. We will make it right, and the pre-paid return label applies here too.
Who pays for return shipping?
We do. Every eligible return comes with a pre-paid return shipping label, including returns where you have simply changed your mind. You will not be asked to pay postage or to buy a label yourself.
Can I return something I bought on sale or with a discount?
Yes. A discount at checkout, including the automatic storewide discount, does not make a piece non-returnable. Only items explicitly marked final sale or clearance are excluded, and there are none in the shop at the moment.
What cannot be returned?
Personalised or custom-made pieces, gift cards, and anything marked final sale or clearance.
How long does a refund take?
We inspect the piece when it arrives and then tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 days. If more than 15 business days have passed since approval, email us so we can chase it.
Can I exchange for a different item?
The quickest route is to return the piece you have and place a separate order for the one you want. That avoids waiting for a cross-shipment.
I am ordering from outside Canada. What applies to me?
Nothing yet, because checkout is not open outside Canada. If a delivery outside Canada becomes possible, duties and customs charges are the recipient's responsibility and are not included in the order total.
Still stuck?
Email patrick@pmilner.art and you will get a real reply from the studio.